Customer Service
Welcome to Internet Call Manager's Customer Service Center! Here, you can quickly locate the answers to all of your ICM questions.
Choose which customer support option best suits your needs.
Technical Questions
- ICM is not working. I am not being notified of calls. Why?
- I do not remember my ICM password. How do I change it?
- I have Call Waiting on my phone line. What do I have to do?
- How can I get a new copy of the ICM software?
- How do I install my ICM software?
- How can I install using Windows XP multiple user settings??
- How do I uninstall my ICM software?
- Can I use ICM on more than one computer?
- How do I access my ICM Voicemail?
- How do I customize my greetings?
- Why don't the buttons on my ICM Main Window work?
- Why don't my Incoming Call Pop-ups contain the correct ID?
- Why do callers sometimes get asked to enter information?
- Can I monitor my home phone line when I'm not at home?
General Questions
- What is Internet Call Manager (ICM)?
- How does ICM work?
- What do I need to use ICM?
- Will ICM monitor ALL of my calls when I'm on the Internet?
- Will ICM work with all Internet Service Providers (ISPs)?
- How do I get ICM?
- Where is ICM available?
- Will the ICM Voicemail work all the time?
- How do I update my e-mail address so that I can continue to receive information about ICM?
Billing Questions
- How do you bill?
- What is the cost of ICM?
- Are prices in Canadian or American funds?
- How do charges appear on my credit card statement?
- Are there extra charges associated with the ICM service?
- Is there a price difference between Answer and Transfer?
- How long is my free trial?
- Can I carry over any unused time to the next month?
- How do I cancel the ICM service?
- What do I do if my phone number has changed?