customer service: technical questions

To find the ICM installation file, use Sherlock to locate the file InstallICM

• Open the Finder by clicking the upper right-hand corner of the menu bar
• Choose Finder
• Then, click on File at the opposite end of the menu bar
• click Find...
• A Sherlock window will appear
• Type InstallICM in the text box and choose the File Names radio button
• Click the Magnifying glass icon
• If the file is found, it will be displayed in this window. Click on the icon to start the installation process

If you do not find the file InstallICM, please click here.