Solid Yellow

If you have just installed ICM, this tells you that you have installed and configured ICM correctly and that the software has connected to our system.  All that remains is to have a call forwarding service added to your phone line (How it Works).  Remember that it may take several business days for your account to become fully operational.  If you upgrade your software, your Status Indicator may remain solid yellow until you receive your first Incoming Call Pop-up while on-line.

Solid Green

This tells you that the ICM software is now fully operational.

Note:  To users who subscribe to Call Waiting; in order for Internet Call Manager to work properly you must disable Call Waiting when you dial into your Internet Service Provider.

Flashing Red and Yellow

This tells you that the software has tried to log on to an ICM server but was unsuccessful.  This usually means that there is a problem with your account, an incorrect password for example.  This state is usually accompanied by an Information Bulletin pop-up that has more information.  We suggest that you close the ICM application by right-clicking in the Display Screen area and choosing Close from the menu that pops up.  Then re-start ICM by clicking the Start menu and choosing Programs / Internet Call Manager / Internet Call Manager.  If this fails to turn the Status Indicator to solid green, contact customer support via e-mail at help@internetcallmanager.com.

Solid Red

This tells you that the software cannot connect to an ICM server or has lost its connection.  If your ICM software has never worked properly, this is an indication that your computer's network set-up is misconfigured.  If your ICM software has been working normally, possible causes include temporary Internet network failures, heavy Internet traffic, or planned / unplanned server outages.  If your ICM has been working normally, your Status Indicator will return to solid green as soon as the connection is established again.

Solid Black

This tells you that an Internet connection could not be established. This could mean that your Connection Type setting isn't correct.