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Internet Call Manager User Guide
Getting Started with ICM
Getting Started
How ICM Works
Minimum Requirements
Using the ICM Software
About the Status Indicator
About Information Bulletin Pop-ups
General ICM Software Operations
General ICM Software Operations
Opening the ICM Main Window
Collapsing the ICM Main Window
Muting the Ringing Sound
Using the All Callers AutoAction
Exiting ICM
Displaying Information about ICM
Setting up your ICM Software
Setting up ICM
Specifying General Options
Minimize on Start-up
Sound On
Confirm Disconnect on Answer
Browser Type
Entering your Transfer Phone Numbers
Setting your Open Door Configurations
Using AutoActions
AutoActions
Assigning AutoActions to Individual Callers
Setting an All Callers AutoAction
Enabling and Disabling AutoActions
Providing Nicknames for Common Callers
Your ICM Greetings
Customizing your Greetings
Cutomizing your Message Buttons
Changing your ICM Password
Handling Incoming Calls
Incoming Calls
Using the Answer Button
Using the Transfer Button
Using the Play Message Button
Using the Open Door Button
Using the Voice Mail Button
Using the Ignore Button
About the Caller ID Information Provided by ICM
Voice Mail
Accessing your ICM Voice Mail
Accessing your ICM Voice Mail on the Internet
Accessing your ICM Voice Mail by Phone
Call Records and the Caller Log
Working with the Caller Log
Working with Call Records Using the ICM Main Window
Navigating through Call Records using the Display Screen
Clearing Individual Call Records from the ICM Main Window
Clearing Call Records Using the Caller Log
Clearing the Entire Log
Sorting the Records in the Caller Log
Exporting the Caller Log to a File
Viewing Account Information
Reinstalling ICM
Uninstalling ICM