ICM can keep a record of up to 200 calls. These are stored in a Caller Log and each call record has the following information:
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time; | |
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caller's name; | |
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caller's number; | |
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caller's city; | |
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caller's province or state;and | |
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how the call was handled (Action). |
The ICM Main Window has a Display Screen that lets you view caller records one-by-one. These records are usually displayed with the last caller prominent. The Display Screen lets you know which call is currently displayed i.e. 15/16, in the lower right corner:
It also has a set of buttons for working with these records in the Caller Log. For more information on working with your call records: