Any AutoActions you defined with the procedures in Assigning AutoActions to Individual Callers and Setting an All Callers AutoAction will not be applied automatically. You must enable these features. When these features are not enabled, all incoming calls, including those from numbers for which you have defined AutoActions, will result in an Incoming Call Pop-up.
To enable or disable the AutoActions feature for individual numbers:
Click the ICM Main Window's Setup button.
The Setup window opens.
Ensure that the correct menu is displayed by clicking the arrow beside AutoActions, then click on Individual Callers.
The Enable Individual AutoActions area is where you enable and disable the feature.
Click the Yes button to enable the feature or the No button to disable the feature.
Click the OK button to accept the change and dismiss the dialog.
The Cancel button lets you dismiss the dialog without accepting any changes you might have made.
To enable or disable the All Callers AutoAction:
Click the All Callers AutoAction box in the lower left hand corner of the ICM Main Window.
Note: This option will change depending on what you have set as your All Callers AutoAction. In this case Always Send to Voice Mail was selected. For more information, refer to Setting an All Callers AutoAction.
To confirm this option is enabled, the All Callers AutoAction box will be green.