For each of the numbers for which you want to define AutoActions, you must assign a call-handling option. Prior to defining your AutoActions, you should be familiar with the call-handling options. For details, refer to Handling Incoming Calls.
To assign an AutoAction to an individual phone number:
Click the ICM Main Window's Setup button.
The Setup window opens.
Ensure that the correct menu is displayed by clicking on the down arrow by AutoActions, then click Individual Callers.
Any AutoActions you have already defined will be displayed in the Caller Settings area.
Click the Add button to display the Add an AutoAction dialog.
Type a phone number, including the area code, in the Number: field.
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Calls from some cell phones and from certain telephone networks do not carry the Caller ID information that ICM uses in processing calls. If ICM does not have the phone number of an incoming call, it cannot perform the automatic action associated with the phone number. Always wait for the first call from a particular number before defining an automatic action for that number. If the display screen's caller information shows Unknown, Unavailable, or Private Number instead of the caller's number, the number is not available to ICM and the automatic action will not be performed against calls from that number. |
Choose a call-handling option from the AutoActions list (how you want that phone number to be handled each time a call is received; i.e. Answer, Ignore, etc.).
Note: Transfer call-handling options will only be displayed if you have set them up previously. For details, refer to Entering your Transfer Phone Numbers.
Click the Add button.
The Add an AutoAction Dialog is dismissed and the AutoActions Menu reflects the AutoAction you just defined.
Click the OK button to accept the changes and dismiss the dialog.
The Cancel button lets you dismiss the dialog without accepting any changes you might have made.
Now, whenever the Individual AutoActions feature is enabled, calls from this number will be automatically handled in the manner you specified. For more information, refer to Enabling and Disabling AutoActions.
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You can change the call-handling option for one of your AutoActions by selecting the phone number in the Caller Settings area of the AutoActions menu, clicking the Modify button, and choosing a new call-handling option. You can delete one of your AutoActions by selecting the phone number in the Caller Settings area of the AutoActions menu, and clicking the Delete button. |